1996 – July – Baird – Signal Maintenance & the Customer

Robert Baird BE. (Hons), AMIEE, MIRSE Manger, Metropolitan SignalsPublic Transport Corporation This paper aims to show:- The relationship between the Metropolitan Signals Department of the Public Transport Corporation of Victoria (PTC) and its operational customers; How customer needs are defined and serviced in the PTC; What considerations are essential when outsourcing signal maintenance functions. The paper will also focus on documenting the interface between the operator and maintainer to improve their combined performance particularly under singalling failure conditions.